Charlotte P on 23 April 2021
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Q. Are you claiming Universal Credit?
Yes
Q. What are your experiences of claiming UC? Especially the role of computers in making decisions about your benefits?
Technology can often go wrong. Its not entirely reliable. What ever happened to sitting face to face with a real person and explaining the benefits in a nice way instead of over the phone or online. Online dealings make me feel like a number and not a person. It's demeaning and demoralising.
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