{ "created": 1624909629775, "audited": 1628174939571, "published": 1628174939571, "tags": [ "XK9LRF7baiEISvP2Xbnj", "p4jZnlSW66PG8tY466Lv", "xUfohvaJSKTlYdwicbFG" ], "auditedBy": "rOISUynFBNUZFrEibOysifH0R9F2", "updated": 1625553947088, "type": "video_response", "read": 1625553939541, "user": "qIiCHLqwAGZclMBlgXEs8tlSEAs2", "readBy": "AfFOmTZWGrVKbCC0IuLGHYhmlhp2", "updatedBy": "AfFOmTZWGrVKbCC0IuLGHYhmlhp2", "publishedBy": "rOISUynFBNUZFrEibOysifH0R9F2", "video_response": { "text": "Before covid I was a voluntary trainee benefits advisor in a charity based advice centre but also in receipt of universal credit myself. I found when ringing on behalf of a client and getting through security and the client being asked if I could speak on their behalf the way I was dealt with is totally different to the way I am treated when ringing for myself. I’m not sure why but they’re definitely more helpful if I’m speaking in the clients capacity. I hate to say it but when I’ve ever been talking about my own benefit they can be stand offish and almost treat you like you’re stupid.", "type": "text", "question_thumb": "https://media.videoask.com/transcoded/71d344a1-daf0-4f27-9d92-5f1c28d2f129/thumbnails/preview.gif", "question_share_id": "f6usvufvp", "mixed": false, "answers": [ { "question": "What is your preferred way of getting in touch with DWP and what is important to you when you get in touch with them?", "type": "text", "text": "Before Covid I was a voluntary trainee benefits advisor in a charity based advice centre but also in receipt of universal credit myself. I found when ringing on behalf of a client and getting through security and the client being asked if I could speak on their behalf the way I was dealt with is totally different to the way I am treated when ringing for myself. I’m not sure why but they’re definitely more helpful if I’m speaking in the clients capacity. I hate to say it but when I’ve ever been talking about my own benefit they can be stand offish and almost treat you like you’re stupid.", "created_at": "2021-06-28T19:47:09.775582Z" }, { "text": "Yes, please share it", "type": "poll", "created_at": "2021-06-28T19:47:12.733542Z", "question": "Can we make your entry public and anonymous?" } ], "question_title": "What is your preferred way of getting in touch with DWP and what is important to you when you get in touch with them?" }, "privacy": 2, "alias": "Paige E", "random": 35, "objectID": "FjfaTiKSmbLJIFrEgLzp" }