Q. What is your preferred way of getting in touch with DWP and what is important to you when you get in touch with them?
Before Covid I was a voluntary trainee benefits advisor in a charity based advice centre but also in receipt of universal credit myself. I found when ringing on behalf of a client and getting through security and the client being asked if I could speak on their behalf the way I was dealt with is totally different to the way I am treated when ringing for myself. I’m not sure why but they’re definitely more helpful if I’m speaking in the clients capacity. I hate to say it but when I’ve ever been talking about my own benefit they can be stand offish and almost treat you like you’re stupid.
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"question": "What is your preferred way of getting in touch with DWP and what is important to you when you get in touch with them?",
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"text": "Before Covid I was a voluntary trainee benefits advisor in a charity based advice centre but also in receipt of universal credit myself. I found when ringing on behalf of a client and getting through security and the client being asked if I could speak on their behalf the way I was dealt with is totally different to the way I am treated when ringing for myself. I’m not sure why but they’re definitely more helpful if I’m speaking in the clients capacity. I hate to say it but when I’ve ever been talking about my own benefit they can be stand offish and almost treat you like you’re stupid.",
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"text": "Yes, please share it",
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"question": "Can we make your entry public and anonymous?"
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