Q. What is your preferred way of getting in touch with DWP and what is important to you when you get in touch with them?
Before Covid I was a voluntary trainee benefits advisor in a charity based advice centre but also in receipt of universal credit myself. I found when ringing on behalf of a client and getting through security and the client being asked if I could speak on their behalf the way I was dealt with is totally different to the way I am treated when ringing for myself. I’m not sure why but they’re definitely more helpful if I’m speaking in the clients capacity. I hate to say it but when I’ve ever been talking about my own benefit they can be stand offish and almost treat you like you’re stupid.