Received the £140 winter fuel payment from the energy company on card with a letter explaining to take the card to the post office to activate then the £140 would be added to my energy account. The main post office based within a convenience store closed at beginning of pandemic. I walked to sub post office 3 miles away on outskirts of the town in a petrol station. Stood for 25mins outside in the cold as petrol station has a limit of how many inside the shop. The sub post office did not have a pay point machine to allow the card to be activated. I was advised to drive to next closest post office which is 11 miles away. I do not drive.
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Covid Realities
is a collaboration between the Universities of
York and Birmingham, and
Child Poverty Action Group. The project has been funded by the Nuffield Foundation
but the views on this site are those of the project team and not necessarily the Foundation.
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