Q. What is your preferred way of getting in touch with DWP and what is important to you when you get in touch with them?
I would like to stay in touch with the DWP through an instant chat facility. This means they must promptly provide support and not leave days without responding. Their telephone service is belittling and awful, every time I call I feel like the people on the end of the phone are rude and abrupt with me. They always try to assert authority or have the final say, and I feel less of a human by the time I come off the phone with them. The online journal is useless as many different advisors log there and so there is no continuity.