"So many changes to my tax credit award this last couple of weeks. Don’t know if I’m coming or going. My hardship claim to reduce amount taken for past overpayments has ended without warning so need to sort all that out again. I’ve had 3 extra payments of different amounts in as many weeks but my weekly payment has dropped by £40. By the time the paperwork arrives in the post it’s out of date and spending hours on hold on the phone isn’t something I wish to do! "

Rosie J
May 17, 2021

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