Danni M on 14 April 2021
Question thumbnail
Q. Are you claiming Universal Credit?
Q. What are your experiences of claiming UC? Especially the role of computers in making decisions about your benefits?
I have been claiming UC digitally for 3 years now. It can be helpful as I can log information anytime I want to. However I think it is inappropriate to for decisions to made by a computer algorithm. In all fairness my work coach always contacted me if I was later than usual when putting in child care costs but it can take quite a long time for them to answer a question that I log in my journal.
Contributors featured in
More media logos