Danni M on 14 April 2021
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Q. Are you claiming Universal Credit?
Yes
Q. What are your experiences of claiming UC? Especially the role of computers in making decisions about your benefits?
I have been claiming UC digitally for 3 years now. It can be helpful as I can log information anytime I want to. However I think it is inappropriate to for decisions to made by a computer algorithm. In all fairness my work coach always contacted me if I was later than usual when putting in child care costs but it can take quite a long time for them to answer a question that I log in my journal.
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