{ "id": "uWsNEt9QoLn0dcwfTyT9", "published": 1628175015611, "read": 1625553872385, "video_response": { "question_title": "What is your preferred way of getting in touch with DWP and what is important to you when you get in touch with them?", "answers": [ { "text": "Contacting DWP online would be so much better than phone calls. I’ve been on hold for up to an hour on several occasions, and my partner is autistic and has a stammer. As he has cognitive issues, there are occasions when the telephone presents a barrier to him. Being on hold is frustrating and time consuming. It can be draining, and lacks inclusivity. Online also creates a paper trail and evidence.", "question": "What is your preferred way of getting in touch with DWP and what is important to you when you get in touch with them?", "type": "text", "created_at": "2021-06-28T12:41:07.062353Z" }, { "created_at": "2021-06-28T12:41:09.512401Z", "question": "Can we make your entry public and anonymous?", "text": "Yes, please share it", "type": "poll" } ], "question_thumb": "https://media.videoask.com/transcoded/71d344a1-daf0-4f27-9d92-5f1c28d2f129/thumbnails/preview.gif", "mixed": false, "type": "text", "text": "Contacting DWP online would be so much better than phone calls.\nI’ve been on hold for up to an hour on several occasions, and my partner is autistic and a stammer. As he has cognitive issues, there are occasions when the telephone presents a barrier to him. Being on hold is frustrating and time consuming. It can be draining, and lacks inclusivity. \nOnline also creates a paper trail and evidence.", "question_share_id": "f6usvufvp" }, "updated": 1628175023252, "audited": 1628175015611, "updatedBy": "rOISUynFBNUZFrEibOysifH0R9F2", "privacy": 2, "publishedBy": "rOISUynFBNUZFrEibOysifH0R9F2", "type": "video_response", "tags": [ "xUfohvaJSKTlYdwicbFG", "UwRO7R6HdbELnxrDQGId" ], "user": "yGIDZDHCo4RFj3kokkv3pE5Fcgo1", "auditedBy": "rOISUynFBNUZFrEibOysifH0R9F2", "created": 1624884067062, "readBy": "AfFOmTZWGrVKbCC0IuLGHYhmlhp2", "alias": "Chrissy N", "random": 57, "objectID": "uWsNEt9QoLn0dcwfTyT9" }